General Information

Any commentary and other material posted on our website is not intended to amount to legal advice on which you should place reliance. We would be happy to advise based on your individual circumstances should you choose to instruct us. We do not therefore accept any liability or responsibility for any losses that may arises from any reliance you may place on the materials on our website. We do not accept responsibility for the content of external internet sites that link to this site or which are linked to it.

Regulated by the Solicitors Regulation Authority

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance  we suggest that you should contact the person who is working on your  matter to discuss your concerns and he/she will do  their best to resolve any issues that you may have.. If you remain dissatisfied and wish  to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your matter.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority

What do to if we cannot resolve your complaint.

The Legal Ombudsman can help you if we are unable to resolve your complaint. The Ombudsman will look at your complaint independently. A referral to the Ombudsman it will not affect how we handle your  matter should you continue to instruct us.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.  Assuming that you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response  from us to your complaint and
  • No more than six years from the date of the act/omission complained of; or
  • No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact the Ombudsman whose contact details are as follows:
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Professional Indemnity Insurance

Details about Professional Indemnity Insurance are available on request from info@horseylightly.com